June 13, 2019

Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)

Description

Customer service professionals in Asia-Pacific, Europe and North America were asked which technology trends will be the biggest opportunity to their customer service department by 2020. Responses include personalization technologies, AI, real-time messaging tools, chatbots and VA, intelligent agent ... desktop solutions, face-to-face video, VR/AR, speech analytics technologies and voice technology.More
Share

Chart Title

Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)

Publication Date

June 13, 2019

Sources

Source information is only available to PRO subscribers.