June 13, 2019

What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)

Description

Customer service professionals worldwide were asked which metrics their business relies on to measure ROI. Responses include customer satisfaction, net promoter score, cost per contact, retention rates, customer lifetime value, overall satisfaction and customer effort score.
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What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)

Publication Date

June 13, 2019

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