May 30, 2019

How High Do Companies Worldwide Rate the Importance vs. Success of Their Customer Experience (CX) App Data Capabilities? (% of respondents, Dec 2018)

Description

A global survey asked companies how they rate the importance of their customer experience (CX) app data capabilities, compared to how they rate the success of those capabilities. Responses include data accessibility, translating data into actionable insight, managing data from different sources, ... deploying analytic models, using algorithms to optimize & forecast, experimentation and rapid prototyping.More
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Chart Title

How High Do Companies Worldwide Rate the Importance vs. Success of Their Customer Experience (CX) App Data Capabilities? (% of respondents, Dec 2018)

Publication Date

May 30, 2019

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