May 30, 2019

Which Metrics Do Companies Worldwide Measure for Their Customer Experience (CX) Apps? (% of respondents, Dec 2018)

Description

A global survey asked which metrics companies measure to gauge the success of the customer experience (CX) apps. Responses include monthly/daily users (MAU/DAU), repeat use, session length, geographic location, network errors, devices used, app load per period, app crashes, API latency and time ... between sessions.More
Share

Chart Title

Which Metrics Do Companies Worldwide Measure for Their Customer Experience (CX) Apps? (% of respondents, Dec 2018)

Publication Date

May 30, 2019

Sources

Source information is only available to PRO subscribers.