May 28, 2019

Key Business Metrics for Companies Worldwide, by AI vs. Automation vs. Chatbot Users, March 2019 (% of respondents)


Global decision makers that influence customer engagement/commerce strategy at their organization were asked about their company gains in key business metrics for AI vs. automation vs. chatbot users. Responses include achieved higher revenue growth, customers recommend them to their peers and ... colleagues, customer satisfaction score was higher than planned and average customer retention rate.More