May 28, 2019

Share of Customer Interactions that Have Taken Place with Chatbots/Automation at Companies Worldwide, March 2019 (% of respondents)

Description

Global decision makers that influence customer engagement/commerce strategy at their organization were asked the channels that customers interacted with the company using chatbots/automation in the past year and in the next two years. Channels include online/mobile chat, in-person, phone, social ... media, messaging in brand's mobile app, messaging apps and email.More
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Chart Title

Share of Customer Interactions that Have Taken Place with Chatbots/Automation at Companies Worldwide, March 2019 (% of respondents)

Publication Date

May 28, 2019

Sources

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