May 28, 2019

Business Decision-Makers Worldwide Attitudes Toward Their Buyers' Needs and Behaviors, March 2019 (% of respondents)

Description

Global decision makers that influence customer engagement/commerce strategy at their organization were asked about their buyers' needs and behaviors. Responses include buyers expect relevant and personalized information, prefer to ask questions or speak to an expert before making a purchase, want to ... interact with a human when AI can't meet their needs, more impatient, more likely to dismiss a seller and prefer to educate themselves about products/services before interacting with a salesperson.More
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Chart Title

Business Decision-Makers Worldwide Attitudes Toward Their Buyers' Needs and Behaviors, March 2019 (% of respondents)

Publication Date

May 28, 2019

Sources

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