May 15, 2019

In What Technologies Do Companies Worldwide Plan* to Invest to Improve Their Customer Service? (% of respondents, March 2019)


Business leaders were asked which technology solutions their company plans to invest in the next 2 years to improve their customer service offerings. Leading responses include mobile applications, social media, artificial intelligence (AI), cloud infrastructure, chatbots, voice-enabled interfaces, ... digital process automation, robotic automation, application development/DevOps and co-browse.More