May 15, 2019

Preferred Channels for Contacting Customer Service Among Internet Users Worldwide, March 2019 (% of respondents)

Description

Customers were asked which their preferred channel was to contact customer service if given a choice. Responses include phone call, email, in-person, online chat, mobile app, messaging app, web self-service, chatbot, social media, video chat, co-browse, interactive voice response (IVR) and fax.
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Chart Title

Preferred Channels for Contacting Customer Service Among Internet Users Worldwide, March 2019 (% of respondents)

Publication Date

May 15, 2019

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