April 29, 2019

Travelers Worldwide Who Prefer Self-Service Tech to Hotel Staff for Select Amenities, by Region, 2018 (% of respondents in each group)


A global survey asked travelers whether they prefer self-service technology or interacting with hotel staff for amenities such as checking in/out, asking for directions or recommendations, picking up keys, requesting taxis or airport transfers, ordering room service, paying the bill and making ... complaints. This chart shows responses for Europe, Asia and the Americas.More