April 30, 2019

What Do Customer Service Professionals Worldwide Use AI for? (% of respondents, Dec 2018)

Description

This report includes a survey of global customer service agents and decision-makers. Organizations that use AI are using it to gather information, automate the handling of routine customer issues and provide management with operations insights.
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Chart Title

What Do Customer Service Professionals Worldwide Use AI for? (% of respondents, Dec 2018)

Publication Date

April 30, 2019

Sources

Source information is only available to PRO subscribers.
Topics
Customer Experience
Worldwide