April 29, 2019

What In-Store Strategies Have Retailers in North America Implemented vs. Plan to Implement in 2019? (% of respondents, Jan 2019)


This chart shows the strategies that retailers in Canada and the US have put into place in their brick-and-mortar locations. Strategies they have implemented or plan to implement include: mobile-first approaches to customer engagement, creating a unified experience between digital and in-store and ... giving in-store workers access to more online and offline data for increased personalization and consumer loyalty.More