February 6, 2019

How Much Do US Retailers Plan to Invest in Customer Experience Goals Over the Next 12-18 Months? (% of respondents, Nov 2018)

Description

This report includes a survey of retail c-suite executives about their strategic planning. This chart shows that retailers are planning to spend some or significant investment on enhancing delivery services and product lines, increasing speed to the marketplace, expanding their worldwide presence ... and improving their overall understanding of customer behavior.More
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Chart Title

How Much Do US Retailers Plan to Invest in Customer Experience Goals Over the Next 12-18 Months? (% of respondents, Nov 2018)

Publication Date

February 6, 2019

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