February 26, 2019

How Do Companies Worldwide Get Insights and Feedback from Their Customers? (% of respondents, H2 2018)

Description

Email was the leading structured channel where marketers gather insights on their customers, followed by sales rep and service and support interactions. For unstructured channels - social media was the leading channel of choice selected by over 60% of respondents, followed by UGC at around 20%.
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Chart Title

How Do Companies Worldwide Get Insights and Feedback from Their Customers? (% of respondents, H2 2018)

Publication Date

February 26, 2019

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