October 9, 2018

Customer Experience Channels that Offer the Highest Emotional Quotient (EQ)* According to US Internet Users, Summer 2018 (% of respondents)

Description

US consumers were asked which customer experience channels give them the highest ability and response to someone's emotional state during Summer 2018. The channels include a human representative in person, a human representative on the phone, a voice assistant and a chatbot.
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Chart Title

Customer Experience Channels that Offer the Highest Emotional Quotient (EQ)* According to US Internet Users, Summer 2018 (% of respondents)

Publication Date

October 9, 2018

Sources

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