Methods Used to Communicate with Customers According to US SMB Professionals, Sep 2017 (% of respondents)
A survey of small business owners and marketers found Facebook is the leading method used to connect with customers. Instagram, Twitter, Facebook Group and email are other means used to communicate with consumers.
Data is from the November 2017 Ripl "Q3 2017 U.S. Small Business Social Media Marketing Research Survey." 345 US SMB owners and marketers were surveyed during September 2017. Respondents worked for small businesses with fewer than 100 employees.