November 16, 2016

US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Demographic and Industry, Q4 2015 & Q4 2016 (% of respondents of each group)

Description

Internet users were asked if they have stopped doing business with a company due to poor customer service. Responses are broken out by age for the following industries: general retail, telecom/cable, travel, financial/credit and big-box electronics.
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Chart Title

US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Demographic and Industry, Q4 2015 & Q4 2016 (% of respondents of each group)

Publication Date

November 16, 2016

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