November 16, 2016

US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Demographic and Industry, Q4 2015 & Q4 2016 (% of respondents of each group)


Internet users were asked if they have stopped doing business with a company due to poor customer service. Responses are broken out by age for the following industries: general retail, telecom/cable, travel, financial/credit and big-box electronics.