Financial Services

Auto insurers’ $18 billion in premium refunds couldn’t offset poor communication ratings—insurers will likely invest in digital communication tools to fuel more effective interactions.

The banking giant narrowly got the top spot in J.D. Power’s annual U.S. Banking Mobile App Satisfaction Study—a designation it achieved as it has rolled out mobile security and alerts features.

Amid the Euro Cup soccer competition, API fintech Yapily published its own league table ranking European countries’ open banking adoption—here’s what Europe’s fractured implementation means for the shift to open finance.

The bank is methodically introducing features that have been challengers’ calling card for years—and other incumbents could also find themselves in PNC’s crosshairs.

Lydia teamed up with Cashbee to offer savings accounts next to its payments platform and retail banking services as it bets on cross-selling opportunities.

The American Express-owned lender added a high-yield checking account for small and medium-sized businesses, giving it an opportunity to cross-sell lending products and deposit accounts.

Spending was boosted in part by stimulus payments and jobs growth—but going forward, issuers may want to target opportunities like back-to-school shopping and pent-up spending by older adults.

Presenting customers with a range of coverage options will boost satisfaction, and this partnership reflects Nationwide’s insurtech ecosystem strategy, which we will see replicated in the wider US insurance market.

CIBC places first in mobile: The banking giant topped J.D. Power’s Canadian mobile app customer satisfaction survey—a designation it may have earned in part due to some recently rolled-out features.

The insurtech’s share price surged 86% earlier this week after Reddit users once again coordinated to inflate specific stock prices—here’s what our Fintech and Digital Health analysts think it means for Clover

Mastercard will bring FinGo’s vein-scanning payments solution to more markets, and Visa is working on a biometric authentication solution for online transactions with the UAE’s Abu Dhabi Islamic Bank.

The raise will fuel its European expansion—its high minimum account threshold and fees actually helped drive AUM and more than double its value in less than a year.

On today's episode, we discuss whether a digital bank can become a one-stop shop for everything and how consumers are paying for things differently. We then talk about where homeowners are spending the most money, why Etsy bought Depop, and what we expect from Prime Day 2021. Tune in to the discussion with CEO of Inter Shop (part of Banco Inter) Rodrigo Gouveia, eMarketer senior analyst Matteo Ceurvels, and director of forecasting at Insider Intelligence Cindy Liu.

Synchrony and American Express are among the issuers interested in taking over the etailer’s cobranded card business, which is currently managed by JPMorgan Chase and contains an estimated $15 billion in loans.

Most customers who used mobile banking apps more often during the crisis said they’ll keep their current habits or increase it, per new research—and data points to a large potential market for neobanks.

The neobank’s massive capital raise could give it the resources to expand in Latin America and beyond—and its recent hires suggest it plans to do just that.

The funds come amid strong revenue growth, and the digital ID solution provider hired a new chief revenue officer who already took another company public.