Financial Services


Sarah Zhang, co-founder of Points (PTS), offers her take on China's social credit system.

Though many digital banking users in the US still prefer to talk to a human for their financial needs, a recent study from Humley found that a good number are also turning to chatbots.

In the latest episode of eMarketer's "Behind the Numbers" podcast, analyst Bill Fisher digs into digital finance in the UK. How do UK consumers mix digital into payments, spending and saving? And how do those habits compare with other markets?

New research from VocaLink finds that more than half of UK smartphone users used a banking app in 2017, while 39% used a contactless card or mobile payment service to make a small daily purchase.

Tightening regulations and increasing public unease over questionable business practices are not expected to lessen the number of digital credit service users in the country in the coming years.

Revised EU banking regulations scheduled for early 2018 will open Europe to a wider range of nonbank financial services providers. But a study of UK consumers found them reluctant to share banking information with third-party financial services providers.

Christian König, a former investment banker and current social media and content marketing consultant for financial products, talks with eMarketer about the rapid development of the financial technology sector in Southeast Asia.

The majority of France's internet users will bank online in 2017, according to eMarketer's first-ever forecast of digital banking in the country. But relatively few will do so using a mobile phone compared with the likes of the US.

The value of online banking transactions is on the rise in Malaysia, as is that for banking transactions on mobile devices. But digital banking customers haven’t embraced other financial technology services, such as personal wealth management, to any great degree.

Women under 30 are behind older women in money management, but they are more likely to use digital tools to help with financial tasks.

Much of the growth in UK ad spend in digital channels through 2019 is expected to come from mobile.

UK consumers tend to be digital leaders. Not so when it comes to digital banking and payments, though, with steady if unspectacular uptake positioning the UK as a middling market for such habits. Trust and security concerns are the main inhibitors.

New research from Bain & Company finds that US millennials are much more willing than older consumers to buy financial products from tech companies.

The rapid adoption of technology in India has had a dramatic effect on a number of aspects of the country. One major one is the financial sector.

The adoption of mobile banking apps is moving steadily ahead, according to new data from customer experience management firm Market Force Information. But just because an app has been downloaded doesn't mean it's used by most people with any regularity.

Olivier Thirion de Briel, global solutions marketing director at secure identity solutions provider HID Global, discusses the impact that the Second Payments Services Directive could have on digital banking in the UK.

Digital banking in South Korea has dipped and then grown again over the past year, indicating that users in the country are still on the fence about performing financial tasks online.

Retail banks in the UK plan to close a total of nearly 500 branches this year as a result of falling demand for physical banking services in the face of online alternatives. Nevertheless, UK consumers aren’t ready to bank digital-only quite yet.

After laboring for years under strict government regulations, the financial tech sector in Japan is set to expand. And companies like ecommerce firm Rakuten are investing in startups, with an eye to growing revenues.

Digital payments service FreeCharge launched a digital mutual fund service in a bid to appeal to users who may not have had access to banking and investment services.