Insurers chase embedded user experiences and better data analytics to fend off tech disruption September 20

The pandemic has changed customer expectations, providing a welcome boost to insurtechs’ and Big Techs’ user growth and forcing insurers to adapt.

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The US banking giant will launch its first international retail presence this week. Its resources, market experience, and patience about attaining profitability suggest that it could be a formidable player.

Business-to-consumer executive marketers plan to increase partnership channel investment by 65% this year, as marketers increasingly understand the power and value of partnerships within a broader ecommerce strategy.

Price hikes and product shortages put CPG customer loyalty at risk: Brands are focusing on marketing or experimenting with alternative distribution models, like digital direct-to-consumer, to win back customers.

The FTC is forcing digital health apps to inform US consumers of any cybersecurity breaches, or else face hefty fines.

Spotify is still expanding its podcast listenership in the US, while Apple Podcasts’ has essentially stagnated. In fact, Spotify will narrowly surpass Apple in this metric by the end of this year.

On today's episode, we discuss some of the best-in-class features of a retail site, what to avoid, and how to get your retail app onto customers' phones. We then talk about whether 30-minute delivery can move the needle, what the first iteration of robot delivery might look like, and if palm-scanning technology will catch on. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Suzy Davidkhanian.