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Smartphone time is changing, negative reviews, and to be, or not to be, like Amazon June 22

On today's episode, we discuss what the pandemic did to the time we spend on our smartphones, which mobile activities people do more of, and what app category has emerged as a dark horse. We then talk about how a product's first review can impact the rest, how retailers can get returns under control, and whether it's better to be more, or less, like Amazon. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Yory Wurmser.

Today, account opening is surging back after a slump during the coronavirus pandemic, and digital account opening (DAO) activity in particular is poised to benefit. However, banks will face stiff competition from neobanks and big tech companies that are raising the bar for digital account opening and count millions of customers among their existing client bases.

One hundred UK tech firms are valued above $1 billion, mostly thanks to its fintech sector—Watch for more unicorns to appear in the following sub sectors worldwide in the coming year.

PayPal is upping some of the fees it charges merchants for its payment services and lowering rates for its payment processing service to boost revenues and compete more heavily with payment processors.

Revolut hits a peak of 15.5 million retail customers: The neobank’s accounts and revenue swelled even as its losses mounted—and its financials suggest it can still grow paid revenue and attract more non-UK customers.

Over the past year, US banks built up a consumer trust advantage over competitors such as neobanks and tech companies, according to our second annual “Banking Digital Trust Report.” from Insider Intelligence. The largest US banks have come to customers’ aid in a time of crisis, and customers have rewarded that flexibility with greater trust in their primary financial institutions.

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