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The ECB’s climate-related tests push ESG guidelines forward July 7

The ECB plans to converge on a methodology for collecting climate-related data from banks. Other countries are keen to do the same.

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On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.

Revolut is using Stripe’s infrastructure for payment processing in the UK and Europe and to support global expansion.

Activision-Blizzard acquisition rocked by UK antitrust probe: A prolonged investigation could have wide implications as regulators study whether the deal will lead to higher prices, lower quality, and fewer consumer options.

Big Cloud’s billing problem: Amid market uncertainty, companies aren’t keen on getting cloud bills for tens of thousands more than expected. AWS and others could adopt a winning billing strategy.

TikTok reconfigures its social commerce strategy: As western consumers fail to embrace livestream shopping en masse, the social media platform is forced to dial back expansion plans.

The finserv curtailed the protections, seeking greater flexibility. Is the CFPB stifling innovation instead of promoting it?

On today's episode, in our "Retail Me This, Retail Me That" segment, we discuss how inflation got so high and which metrics retailers should be looking at to determine the economic reality of this moment. Then for "Pop-Up Rankings," we rank the top two companies reacting the best to economic uncertainty—and which two are reacting the worst. Join our analyst Sara Lebow as she hosts Briefings director Jeremy Goldman and analyst Zak Stambor.

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Shuttering Novi, the crypto wallet that was live for less than a year, could free up resources for a new digital wallet.