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Consumers in the US are growing more comfortable using their phone to make payments, whether in apps, in stores or to each other via messaging platforms and virtual personal assistants. But mass market adoption isn’t assured, especially if the value such payments provide fails to extend beyond just replacing a card swipe or dip with a tap of the phone.
"US proximity mobile payment transaction value will more than double in 2017 and continue to experience robust growth. By 2020, US consumers will use their phones to pay for more than $314 billion worth of goods and services at the physical point of sale."
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US Proximity Mobile Payment Transaction Value, 2015-2020 (billions and % change)
Key US Mobile Commerce Metrics, 2016 & 2020
US Proximity Mobile Payment Share, by Transaction Value, 2015-2020 (% of total)
US Proximity Mobile Payment Forecast, 2015-2020
Proximity Mobile Payment Users
US Proximity Mobile Payment Users, 2015-2020 (millions, % change and % of smartphone users)
US Proximity Mobile Payment Users, by Age, 2015-2020 (millions)
US Proximity Mobile Payment User Penetration, by Age, 2015-2020 (% of smartphone users)
US Proximity Mobile Payment User Share, by Age, 2015-2020 (% of total)
US Proximity Mobile Payment User Growth, by Age, 2015-2020 (% change)
Behaviors of US Emerging Affluent* vs. Total Credit Card Users, May 2016 (% of respondents)
Mobile Phone Peer-to-Peer Payments
US Mobile P2P Payment Transaction Value, 2015-2018 (billions and % change)
US Adult Mobile Phone P2P Payment Users, 2015-2018
Mobile P2P Payment Apps/Services Used by US Smartphone Users, June 2016 (% of respondents)
Mobile Wallet Adoption Among US Smartphone Users, by Provider, June 2016 (% of respondents)
Digital Payment Methods Used by US Internet Users, Aug 2016 (% of respondents)
Current vs. Planned* Payment Methods Used by Internet Users in North America, July 2016 (% of respondents)
US iPhone Users Who Have Tried Apple Pay, March 2015-Oct 2016 (% of respondents)
Promotion Boosts Mobile Payments Awareness, Usage
Internet Users in North America Who Are Aware of Mobile Payment Technology*, 2012-2016 (% of respondents)
Persistent Anxiety About Security
Reasons that US Digital Payment Users Would Stop Using Digital Payment Methods, Aug 2016 (% of respondents)
Accounting for the Shift to Chip Cards
US Near Field Communication (NFC) Terminals, 2016-2020 (millions and % of EMV-capable locations)
Branded Mobile Wallets: Control vs. Fragmentation
Current Mobile Payment Strategies Among Retailers in North America, June 2016 (% of respondents)
Don’t Delete that App: Retaining Loyalty on Mobile
Senior Director, Strategy and Growth, Global Payments
Chief Commercial Officer
Director, Digital Experience, Product Management and Omnichannel Integration
Lowe’s Home Improvement
Co-Founder and CEO