Plans & Pricing
Does My Company Subscribe?
COO, Emotibot Technologies
As chatbot technology becomes more sophisticated, it is able to absorb a significant portion of a brand’s online customer service. Take Emotibot Technologies—the Chinese company’s chatbot was designed to read and react to 22 different human emotions, and clients like VIP.com use the bot to have better machine-powered interactions with customers. eMarketer’s David Green spoke with Rita Chao, Emotibot’s COO, about the expanding role chatbots are playing for marketers.
eMarketer: How does Emotibot determine the emotion of the person who’s interacting with it?
Rita Chao: We combine three kinds of emotion detection to identify the user’s emotions. The first is text—we detect the emotion from text when users speak to the robot, and we transfer voice to text as well. The second is facial emotion, and the third is tone of voice.
On What Advertising Channels Do Marketers Worldwide Run Holiday Season Ads? (% of respondents, 2017 & 2018)
Which of the Technologies Companies Worldwide Currently Invest in Will Have the Biggest ROI? (% of respondents, Sep 2018)
What Emerging Technology Do IT Leaders Worldwide Think Will Have the Most Effect on Their Company's Ability to Automate Effectively? (% of respondents, June 2018)
Customer Experience Channels that Offer the Highest Emotional Quotient (EQ)* According to US Internet Users, Summer 2018 (% of respondents)
What Do US Internet Users Think Will Have the Biggest Impact on Financial Services? (% of respondents, July 2018)
Canada Trends in 2019: Three Emerging Areas for Digital Marketers
Dr. Alexa Will Hear You Now: How Voice Technology Is Changing Healthcare
New Tools Help Brands Conquer Tricky Augmented Reality Landscape
Pinterest Sees Visual Search Working in Tandem with Text Search
Who Is Using Digital Content Marketing in the US?
How Many Seniors Are Using Smart Speakers?