Email Is a Tricky Customer Acquisition Channel - eMarketer
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eMarketer Interview

Email Is a Tricky Customer Acquisition Channel

Preview from eMarketer PRO

An interview with

Jennifer Stamper

Interactive Marketing Manager, Extra Space Storage

Topics: Marketing

Interview summary

Email is a tried-and-true marketing channel, but from a customer acquisition standpoint, it’s not always as straightforward as it seems. For storage provider Extra Space Storage, search is the primary driver of lead traffic, and while the company sees major potential in email-driven acquisition, questions remain about how to best implement it. Jennifer Stamper, interactive marketing manager at Extra Space Storage, spoke with eMarketer’s Maria Minsker about the brand’s acquisition strategy and why email’s role in it is growing.


eMarketer: When does the acquisition process start for your brand?

Jennifer Stamper: Our industry is unique because we have a need-based product, and it’s a product consumers don’t realize they need until they’re in the moment. For us, a person becomes a customer when they first search for storage. At that point, we know that they have a need that we can meet.