Plans & Pricing
Does My Company Subscribe?
Head of UX, Drizly
Drizly provides a service many people don’t even realize is legal: alcohol delivery. eMarketer’s Nicole Perrin spoke with Joe Ayotte, head of UX at Drizly, about the unique challenges around customer experience in the space and how the company is trying to understand the needs of its audience better.
eMarketer: How focused is Drizly on improving the customer experience?
Joe Ayotte: It’s really top of mind for everyone at Drizly. Drizly has always viewed it as very important, but from a startup standpoint it’s not always the easiest thing to focus on. But now we’re really looking at usability.
What Metrics Will Companies Worldwide Use to Measure the ROI of Digital Transformation/Digital Customer Experience Programs? (% of respondents, Q3 2018)
In What Categories Do US Parents* Have Subscriptions? (% of respondents, Nov 2018)
What Are the Top 10 Essential Subscription Box Categories According to US Subscription Subscribers? (% of respondents, Nov 2018)
What Are the Top 5 Reasons US Subscription Subscribers Would Unsubscribe? (% of respondents, Nov 2018)
What Are the Top 5 Valuable* Subscription Box Categories According to US Subscription Subscribers? (% of respondents, Nov 2018)
Direct-to-Consumer Brands 2019: How Digital Natives Are Disrupting Traditional Brands and Retailers
US Social Trends for 2019: eMarketer’s Predictions for the Year Ahead
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
The Importance of Aligning Loyalty and Acquisition
Amazon's Latest Ploy for Its Ad Business? Free Stuff
Five Charts: The State of Retail Tech