Plans & Pricing
Does My Company Subscribe?
(% of respondents, by age)
Data is from the September 2018 Dotcom Distribution "Great(er) Expectations: The Rapid Evolution of Consumer Demands in eCommerce - 2018 eCommerce Study." 1,420 US internet users ages 18+ were surveyed online in May 2018. 96.3% of the respondents had made a digital purchase from at least one digital retailer in the past 12 months. Respondents were female (57.1%), male (41.6%) and prefer not to identify/other (1.3%). Respondents identified their ages as 18-21 (4.7%), 22-37 (30%), 38-53 (24%), 54-72 (32.5%) and 73+ (8.9%). Dotcom Distribution is an ecommerce fulfillment company.
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Average Response Times of Businesses Worldwide to Customer Queries, by Region, April 2019 (% of respondents)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
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