Plans & Pricing
Does My Company Subscribe?
(% of respondents)
Data is from the October 2018 Pitney Bowes "2018 Global Ecommerce Study." 13,022 internet users ages 18+ in Australia (n=1,000), Canada (n=1,004), China & Hong Kong (n=1,004), France (n=1,000), Germany (n=1,002), India (n=1,002), Japan (n=1,002), Mexico (n=1,001), South Korea (n=1,003), the UK (n=1,002) and US (n=3,002) were surveyed online in July-August 2018. For the worldwide sample, respondents identified their genders as female (51%) and male (49%) and were ages 18-24 (13%), 25-39 (30%), 40-54 (27%), 55-69 (23%) and 70+ (7%). Respondents identified their income as less than $35,000 (32%), $35,000-$50,000 (13%), $50,000-$75,000 (20%), $75,000-$100,000 (13%) and over $100,000 (22%).
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Average Response Times of Businesses Worldwide to Customer Queries, by Region, April 2019 (% of respondents)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Amazon Go and the Future of Brick-and-Mortar Retail
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
China No Longer Expected to Overtake US in Retail Sales in 2019 Amid Trade War
What Retailers Need to Know About Boomers