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International Data Corporation (IDC) | Salesforce
Data is from the June 2017 International Data Corporation (IDC) report titled "A Trillion-Dollar Boost: The Economic Impact of AI on Customer Relationship Management" sponsored by Salesforce. 1,028 business professionals worldwide, including 292 who work at organizations that have adopted artificial intelligence (AI), were surveyed during Q1 2017. Respondents were from Australia (n=100), Canada (n=106), France (n=109), Germany (n=101), Japan (n=100), the UK (n=104) and the US (n=408).
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