US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Industry and Generation, Oct 2015 (% of respondents in each group) - eMarketer
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US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Industry and Generation, Oct 2015 (% of respondents in each group)

Chart Profile

  • Measurement:

    (% of respondents in each group)

  • Data Covered:

  • Source:

    Aspect | Conversion Research

  • Methodology:

    Data is from the November 2015 Aspect study titled "Aspect Customer Experience Index: Consumer Expectations for Customer Service During the Holidays" conducted by Conversion Research. 1,050 US internet users ages 18-65 were surveyed online in October 2015. The survey includes a 25% oversample of respondents ages 18-34.

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