US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Demographic and Industry, Q4 2015 & Q4 2016 (% of respondents of each group) - eMarketer
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US Internet Users Who Have Stopped Doing Business with a Company due to Poor Customer Service, by Demographic and Industry, Q4 2015 & Q4 2016 (% of respondents of each group)

Chart Profile

  • Measurement:

    (% of respondents of each group)

  • Data Covered:

  • Source:

    Aspect

  • Methodology:

    Data is from the November 2016 Aspect report titled "2016 Aspect Consumer Experience Index." 1,000 US internet users ages 18-65 who have contacted customer service in the past year were surveyed online in August 2016. Aspect is an enterprise cloud contact center and workforce optimization solution company.

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