US Internet Users' Preferred Method of Contact with a Digital Retailer While Making a Purchase, Sep 2016 (% of respondents) - eMarketer
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US Internet Users' Preferred Method of Contact with a Digital Retailer While Making a Purchase, Sep 2016 (% of respondents)

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  • Measurement:

    (% of respondents)

  • Data Covered:

  • Source:

    [24]7

  • Methodology:

    Data is from the December 2016 [24]7 report titled "A Retailer's Guide to Chatbots, Live Chat, and Messaging." 1,007 US interenet users ages 18+ were surveyed online during September 27-29, 2016. [24]7 is a customer-experience-based company.

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