Plans & Pricing
Does My Company Subscribe?
(% of respondents)
Acxiom | Phocuswright
Data is from the April 2017 Acxiom report titled "Expectations vs. Experience: Are Travel Suppliers Hitting the Mark?" in partnership with Phocuswright. 3,311 US internet users ages 20-75 were surveyed online during March 10-15, 2017. Respondents were business (n=1,694) and leisure (n=1,617) travelers. Respondents had taken at least 1 leisure or business trip at least 75 miles from home that included paid lodging or air travel; booked a car rental, cruise, flight or hotel; and played an active role in planning their leisure trips in the past 12 months. The margin of error is +/-1.7 percentage points at the 95% confidence level.
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Main Barriers for Companies in Germany, UK and the US for Delivering New Ideas that Will Improve the Digital Customer Experience, March 2019 (% of respondents)
Top 10 Digital Retailers, Ranked by US Retail Ecommerce Grocery Sales, 2018 (billions and % change vs. prior year)
Are Companies in Germany, UK and the US Struggling to Meet Customer Demands for High Quality Digital Experiences? (% of respondents, March 2019)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Amazon Go and the Future of Brick-and-Mortar Retail
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
Google Wants a Piece of the Ecommerce Marketplace
Q&A | Barkha Saxena, Chief Data Officer of Poshmark, on Social Commerce Growth