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Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions. For information about the exchange rates used click here.
What Services Do US Amazon Shoppers Want During the Returns Process? (% of respondents, Sep 2018)
What Product Category Are US Digital Shoppers Most Likely to Return from a Digital Purchase? (% of respondents, 2017 & 2018)
How Do US Digital Buyers Return Digital Purchases? (% of respondents, Sep 2018)
Do US Digital Buyers Exchange or Replace Items They Have Returned from Digital Purchases? (% of respondents, Sep 2018)
How Do Mobile Push Notifications from Brands Influence US Internet Users' In-Store Shopping Experience? (% of respondents, June 2018)
UK Retail and Ecommerce 2018: Digital Disrupts, but In-Store Remains Important
Amazon Around the World: 'Primed' for International Expansion, but Faces Challenges from Alibaba, MercadoLibre, Flipkart and Others
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
How to Transform Loyal Customers into Brand Advocates
Protecting Customer Data Is a Top Challenge for CMOs
Retail Marketers Plan to Shift More Ad Spend to Amazon