Plans & Pricing
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(billions, % change and % of total retail sales)
Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions.
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Are Companies in Germany, UK and the US Struggling to Meet Customer Demands for High Quality Digital Experiences? (% of respondents, March 2019)
Main Barriers for Companies in Germany, UK and the US for Delivering New Ideas that Will Improve the Digital Customer Experience, March 2019 (% of respondents)
Top 10 Digital Retailers, Ranked by US Retail Ecommerce Grocery Sales, 2018 (billions and % change vs. prior year)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Amazon Go and the Future of Brick-and-Mortar Retail
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
Google Wants a Piece of the Ecommerce Marketplace
Q&A | Barkha Saxena, Chief Data Officer of Poshmark, on Social Commerce Growth