Reasons that Internet Users Worldwide* Do Not Use Social Media for Customer Service, Aug 2015 (% of respondents) - eMarketer

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Reasons that Internet Users Worldwide* Do Not Use Social Media for Customer Service, Aug 2015 (% of respondents)

Reasons that Internet Users Worldwide* Do Not Use Social Media for Customer Service, Aug 2015 (% of respondents)

Chart Profile

  • Measurement:

    (% of respondents)

  • Data Covered:

  • Source:

    Boston Consulting Group (BCG) | Nice Systems

  • Methodology:

    Data is from the March 2016 Nice Systems and Boston Consulting Group (BCG) "2016 NICE-BCG CX Survey." 1,704 internet users ages 18-65 in Australia (n=255), France (n=249), the Netherlands (n=254), the UK (n=248) and the US (n=698) living in major metropolitan areas were surveyed online during July 30-August 21, 2015. The study focused on customer interactions with financial, insurance and telecom services. Nice Systems is a customer experience software provider.

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