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Boston Consulting Group (BCG) | Nice Systems
Data is from the March 2016 Nice Systems and Boston Consulting Group (BCG) "2016 NICE-BCG CX Survey." 1,704 internet users ages 18-65 in Australia (n=255), France (n=249), the Netherlands (n=254), the UK (n=248) and the US (n=698) living in major metropolitan areas were surveyed online during July 30-August 21, 2015. The study focused on customer interactions with financial, insurance and telecom services. Nice Systems is a customer experience software provider.