Reasons that Internet Users in Germany and the US Would Prefer to Send a Text* to a Company's Customer Service Department, Feb 2016 (% of respondents) - eMarketer
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Reasons that Internet Users in Germany and the US Would Prefer to Send a Text* to a Company's Customer Service Department, Feb 2016 (% of respondents)

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  • Measurement:

    (% of respondents)

  • Data Covered:

  • Source:

    Ovum | tyntec

  • Methodology:

    Data is from the May 2016 Ovum report titled "Customer Engagement Shifts to Mobile Messaging" sponsored by tyntec. 1,000 internet users in Germany (n=500) and the US (n=500) were surveyed online by Ovum in February 2016. Respondents were asked about their interactions with customer service departments across a variety of industries including banking/finance, cable/pay TV, ecommerce, government, healthcare, internet services, retail, telecom services, transportation/logistics, travel and utilities. tyntec is a telecom-web convergence company.

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