Preferred Channel for Communicating with a Brand According to US Social Media Users, Aug 2016 (% of respondents) - eMarketer

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Preferred Channel for Communicating with a Brand According to US Social Media Users, Aug 2016 (% of respondents)

Preferred Channel for Communicating with a Brand According to US Social Media Users, Aug 2016 (% of respondents)

Chart Profile

  • Measurement:

    (% of respondents)

  • Data Covered:

  • Source:

    Conversocial

  • Methodology:

    Data is from the November 2016 Conversocial report titled "The State of Social Customer Service." 1,621 US internet users ages 18+ who have used social media customer service were surveyed online via Google Consumer Surveys during August 2016. Conversocial is a cloud-based social customer service solution company.

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