Plans & Pricing
Does My Company Subscribe?
(% of respondents)
BRP (Boston Retail Partners)
Data is from the January 2017 Boston Retail Partners "2017 POS/Customer Engagement Survey: 18th Annual Survey" sponsored by Manhattan Associates. 500 retailers in North America were surveyed online during November-December 2016. Respondents titles were primarily directors and vice presidents of store systems or IT and C-level executives. Respondents worked for a variety of industries including convenience and fuel (4%), drug store/health & beauty (2%), general merchandise (11%), grocery, food & beverage (7%), specialty hard goods (41%), specialty soft goods (28%) and other (7%). Respondents identified their company's annual revenue as less than $100 million (7%), $100-$499 million (26%), $500-$999 million (13%), $1-$4.99 billion (37%), $5-$9.99 billion (9%) and $10+ billion (8%). Boston Retail Partners is a retail management consulting firm.
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Average Response Times of Businesses Worldwide to Customer Queries, by Region, April 2019 (% of respondents)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Amazon Go and the Future of Brick-and-Mortar Retail
Can Amazon Penetrate Canada's Saturated Digital Grocery Market?
Amazon's Marketplace Is Growing, but Most of Its Sellers Are Active on eBay, Too
China No Longer Expected to Overtake US in Retail Sales in 2019 Amid Trade War