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Data is from the March 2019 Sidecar "2019 Benchmarks Report: Google Ads in Retail." Sidecar examined hundreds of US retailers with active campaigns in Google's paid search and shopping channels for full years of 2017 and 2018. Findings are based on Google Ads data during January 2019. Sidecar examined retailers of varying sizes across 14 verticals. All desktop segmentation in the analysis included tablet data.
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Is the Customer Experience Strategy and Execution of US B2C Decision-Makers More Informed by Big Data or Small Data? (% of respondents, May 2019)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
How US Brands Can Leverage Amazon for International Expansion
How Financial Brands Create Virtual Assistants that Respect Users' Privacy
How Burrow Hopes to Stand Out in a Competitive Ecommerce Category
How To Identify Your Growth Potential With An Effective Digital Agility Model | Sponsored Content