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Devices on Which US Banking Consumers Have Used Voice-Activated Services*, Feb 2017 (% of respondents)
Likelihood that US Mobile Device Owners Would Use a Healthcare Chatbot, by Age, March 2017 (% of respondents in each group)
Leading US Smartphone Virtual Assistant Apps, Ranked by Unique Users, May 2017
US Smartphone Users Who Use Virtual Assistant Apps, Search Apps and Search Sites, by Demographic, May 2017 (millions)
US Usage Metrics for Smartphone Virtual Assistant Apps, Search Apps and Search Sites, May 2017
10 Key Digital Trends for 2017: Our Predictions for What Will—and Won't—Happen Next Year
Madison Reed Customers Can Complete Most of Their Journey with a Chatbot
Are Chatbots Good at Generating Purchases Yet?
Moving Beyond the Gimmicks with Chatbots
Simon Malls' Chatbot Strategy Delivers Deep Personalization at Scale