Restaurants Look to Upgrade Their Technology Within the Year - eMarketer

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Restaurants Look to Upgrade Their Technology Within the Year

Restaurant technology is a challenge for some

January 6, 2016

Many diners have still not encountered in-restaurant tech, but that will likely change as more restaurants provide tech-enabled options. And many plan to this year, according to an October 2015 survey.

Timeframe in Which US Restaurant Industry Professionals Plan to Upgrade Their Restaurant Technology, Oct 2015 (% of respondents)

Toast, a restaurant point of sale (POS) company, revealed that almost three-quarters of US restaurant industry professionals plan to upgrade their restaurant technology within the year. In fact, 43% of respondents said they plan to do so within a year, 8% said they plan to upgrade within the month and 22% said they will do so within six months.

Some 27% of US restaurant industry professionals said they don’t want to upgrade their restaurant technology.

Challenges of Restaurant Technology Usage According to US Restaurant Owners/Managers, May 2015 (% of respondents)

Restaurants may be slow to adopt technology because of the various hurdles it comes with. May 2015 research from NCR uncovered that cost of upgrades was one of the top challenges of restaurant technology, according to almost half of US restaurant owners and managers surveyed.

Other challenges of restaurant technology included the security risks associated with technology, the time it takes to fix problems, the lack of IT expertise and the cost of maintaining the technology.

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