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Japan's Digital Payment Users Avoid Mobile

Security concerns linger among digital payment users, no matter the device

August 12, 2015

In the US, mobile shopping may have taken off, but purchasing via mobile is still less popular. Mobile remains a top-of-funnel activity for most people. And based on research conducted by Neo Marketing in July 2015, a similar story seems to hold true in Japan.

Preferred Device for Making Digital Payments Among Digital Payment Users in Japan, by Age, July 2015 (% of respondents in each group)

Digital payment users of all ages strongly preferred desktops over smartphones and tablets as a device for making digital payments—which includes not just mobile payments at the point of sale, but methods of paying for all sorts of digital purchases.

Even respondents in their 20s were twice as likely to say they preferred making payments via desktop vs. smartphone.

One reason could be that despite the advanced nature of the Japanese ecommerce market, digital payment users in Japan are still worried about security. Nearly six in 10 respondents said they were “somewhat” concerned about making digital payments regardless of device, and another 13.0% were “very” concerned.

Among those who were at least somewhat concerned, the biggest fears were about the privacy and security of their personal information (82.6%), followed by payment fraud (75.1%).

Just over half of digital payment users surveyed said they bought almost everything in-store, possibly related to their security fears. Only among respondents in their 20s did an in-store shopping preference put people in the minority.

eMarketer estimates that 77.0 million people in Japan will make at least one digital purchase this year, or 69.0% of the total population.

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