How Retailers Are Marketing via Influencers - eMarketer

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How Retailers Are Marketing via Influencers

US internet users trust family and friends more than ads

December 24, 2015

Most people don’t shop in isolation. They are inspired, informed and assured by others throughout the path to purchase. A slew of marketing approaches have developed to identify, activate or enable key individuals who can sway the brand preferences, buying decisions and loyalty of others. Together, they make up the influencer marketing ecosystem.

Most Trusted Sources of Information When Making Purchase Decisions According to Internet Users in North America, July 2015 (% of respondents)

Most industries treat influencer marketing primarily as a top-of-the-funnel tool. Not the case with retail, which uses social influence throughout the path to purchase, as explored in a new eMarketer report, “Influencers in US Retail: The YouTube Stars, Reviewers and Superfans Consumers Trust.”

Because much of their attention has been on the bottom of the purchase funnel, retailers have relied on brand partners to create the product-level awareness and positioning that has powered the growth of influencer marketing.

As a result of their focus further down in the funnel, retailers have been relatively slow adopters of influencer marketing. Despite being late to the party, retailers are learning to use influencer marketing to create the type of awareness that drives traffic to stores and sites.

Retailers are also harnessing social influence in other ways, primarily via reviews and by repurposing unpaid consumer-generated content (CGC). In the context of retail, these systems are also part of the influencer marketing ecosystem.

Effectiveness of Influencer* Engagement According to Marketing and Communications Professionals Worldwide, by Objective, May 2015 (% of respondents)

Companies like Target, Old Navy, Lord and Taylor, Aéropostale and Dick’s Sporting Goods have paid these big stars to create content: back-to-school look books, music videos, Vines documenting the buildup to a store visit, Instagram posts with 50 celebrities wearing the same dress, or tweets about the arrival of a new collection.

Increasingly, however, retailers are working with influencers who have less reach but greater relevance for a select group of shoppers. This middle tier, whose members often have tens of thousands of followers, include parenting bloggers, cooking vloggers, food “pinners,” fashion Instragrammers and gamers. They are highly respected by segments of the customer base of such retailers as CVS, Food Lion, Pier 1 Imports, Ikea and Lane Bryant, all of which have tapped this group of influencers in campaigns.

Get more on this topic with the full eMarketer report, “Influencers in US Retail: The YouTube Stars, Reviewers and Superfans Consumers Trust.”

eMarketer releases over 200 analyst reports per year, which are only available to eMarketer corporate subscribers.


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