Data Feed for September 7, 2017 - eMarketer
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Data Feed for September 7, 2017

Key stats you need to know about today

September 7, 2017
Houston, We Need Contact: Nearly one-third of customers who reach out to a contact center are required to repeat themselves to more than one agent, according to a new survey from NewVoiceMedia. However, an older study from the firm found that almost half of customers dislike having to do so, and three in 10 would take their business to a competitor as a result.

Teen Scene: Debit card service Current found that over the summer, clothing accounted for 12% of US teen debit card users' spending, while cosmetics made up 2%. Victoria's Secret was the top retailer among this demographic, accounting for a 7.2% share, while Sephora led cosmetics retailers with a 34.3% share of that category.

Sonic Truth:US consumers are headed upmarket for their audio needs, data from The NPD Group shows. Sales of hi-res audio devices increased by 77% between 2014 and 2016. Stereo headphones have been the fastest-growing product within the category and now account for 13% of the hi-res audio segment.

Germany HDTV Rise: Nearly two-thirds (65.7%) of households in Germany now have high-definition TVs, up from 53.1% a year earlier. That's equal to 25.2 million homes, according to die medienanstalten. Uptake was helped earlier this year by the switchover to digital TV broadcast signals in many areas of the country.


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