During the 2009 holiday season, ForeSee Results measured customer satisfaction on 40 major retail Websites. When results were analyzed by business model, pure plays had an aggregate customer satisfaction score [...]

In my new eMarketer report examining how Web access enhances the in-store shopping experience, I mention that the increasing number of shoppers arriving at stores with smartphones poses both a [...]

In my just published Online Holiday Shopping Preview report (available to eMarketer Total Access subscribers), I forecast that e-commerce holiday season sales will grow 5.4% over last year, reaching $30 [...]

Coupon sites are expected to be a popular destination for frugal shoppers this holiday season. But online marketplace that deal in uncommon goods such as eBay and much smaller Etsy [...]

One of the themes in an upcoming eMarketer report previewing the online holiday shopping season is that the tough economy has mainstream and luxury retailers alike returning to tried and [...]