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E-Mail and Word-of-Mouth: Connect with Your Best Customers

By David Hallerman
August 2006
28 Pages, 68 Charts



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E-Mail and Word-of-Mouth:
Connect with Your Best Customers

Summary
Table of Contents
Sources
The ubiquity of e-mail, among marketers and Internet users, has created a take-it-for-granted attitude that detracts from its actual power. But with a 90% penetration rate among Internet users—over 55% of all Americans—e-mail represents an audience with critical mass, and it is the primary delivery vehicle for word-of-mouth marketing.

Attention: Marketers, Advertising Agencies, Portals, Web Publishers, Online Retailers, Large Corporations and SMEs.

The E-Mail and Word-of-Mouth report analyzes why e-mail is such a pervasive, persuasive, personal and powerful marketing channel – and why, for most businesses, its potential remains largely untapped.

The fundamental purpose of e-mail marketing is to enhance a company's relationship with its customers and to draw in new prospects. That might mean direct response sales messages, couponing, building brand mindshare, e-newsletters, service messages about packages shipped or funds available in bank accounts and driving traffic to a company or brand Web site.

More and more marketers are using e-mail to join the conversations among consumers—word-of-mouth—and blend their marketing messages seamlessly into today's burgeoning consumer-generated content, blogs, social networks, video and other related media.

US E-Mail Users as a Percent of Internet Users and Total US Population*, 2003-2010

Key questions the "E-Mail and Word-of-Mouth" report answers:

  • To what extent does e-mail list segmentation increase word-of-mouth effectiveness?
  • Which comes first, an effective e-mail list or word-of-mouth that builds such a list?
  • Why do many e-mail marketers ignore such viral basics as inserting a forward-to-a-friend link in their messages?
  • How can e-mail marketers use word-of-mouth to increase deliverability?
  • At what point should marketers give up control in order to encourage true word-of-mouth among their customers and prospects?
  • And many more…

eMarketer Reports—On-Target and Up-to-Date

The E-Mail and Word-of-Mouth report aggregates the latest data from marketing and communications researchers with eMarketer numbers, projections and analysis to provide the information you need to make smart, forward-thinking business decisions.

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Price: $695.00






Price: $695.00





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