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December 7, 2012

Across Channels, Retailers Push to Keep Customers Happy

A new eMarketer report covers the many new channels where retailers are offering customer support. Customers have preferences for where they get help and for what services, and they are willing to reward retailers who keep them happy. Full Article

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INDEPENDENT RESEARCH: Email Marketing Vendors for 2013

StrongMail earns perfect scores for customer retention, campaign performance testing and scalability aiding "high-volume senders and firms that need complete control over their email data." Find out why StrongMail is the most inquired about firm... Download now!

Bonobos Sales Staff Called 'Ninjas' for Skilled CRM

John Rote, vice president of experience at men's online and offline clothing retailer Bonobos, spoke to eMarketer about the company's philosophy of driving brand advocacy through superior customer service. Full Article

John Rote
Vice President, Experience

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Forrester Report: How Social Media is Changing Brand Building

Social media has fundamentally changed how consumers interact with your brand. Get your Forrester report now for insights, stats and real-world examples including how social media can help you:

  • Build relationships
  • Differentiate your brand
  • Nurture loyal fans
Click here to access this exclusive report!

In Canada, Social TV Viewers Tune In

Internet users in Canada are taking to their social networks to share commentary and clips from their favorite programs. The phenomenon is growing and the ways in which people engage with TV shows on social are still developing.
Full Article

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