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Only 1% of consumers feel their expectations for a good customer experience are always met.
The New Harris Interactive Customer Experience Impact report reveals facts about what consumers are looking for and identifies concrete actions that brands can take to keep the connection with consumers alive.
Download the report now!
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Positive engagements create longstanding, loyal relationships. A successful experience is so important to consumers, they are willing to pay for it! The latest Customer Experience Impact report helps you enhance these relationships based on what consumers say other brands have done wrong.
Get the report now!
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QQ Continues to Dominate Instant Messaging in China
Internet users in China have been rapidly increasing in number for the last couple of years, but there is plenty of room for continued growth. As users diversify how they access the web and the online activities they partake in, there remains one constant: They are addicted to instant messaging. Full Article 
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eMARKETER EVENTS
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May 7-9, 2012, Orlando, Florida eMarketer Principal Analyst Noah Elkin is among the speakers for this event.
May 10, 2012, Chicago, IL eMarketer CEO Geoff Ramsey is a speaker at this event.
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Email Marketing by Listrak™
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