What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019) - eMarketer

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What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)

What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)

Chart Profile

  • Measurement:

    (% of respondents, April 2019)

  • Data Covered:

  • Source:

    Incite Group

  • Methodology:

    Data is from the June 2019 Incite Group "2020 State of Customer Service Report." 569 customer service professionals worldwide from various industries were surveyed during April 11-30, 2019. Majority of respondents were from Incite's internal database of big brands but select external partners were also used. Respondents were based in Africa (8%), Asia-Pacific (17%), Central Asia (2%), Europe (31%), Latin America (7%) and North America (31%). Respondents were from agencies (16.8%), B2B (18.5%), B2C (20.2%), NGO (2.8%), press/media (1.7%), technology partner (10.9%) and other (29.1%). Incite Group is a business intelligence company.

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