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(% of respondents, Oct 2018)
NAPCO Media | Radial | Total Retail
Data is from the December 2018 Total Retail, Radial and NAPCO Media "The 2018-2019 Retail Technology Report." 235 US retail industry professionals were surveyed online during September-October 2018. Over 80% of respondents were retailers while the remaining included customer service professionals and manufacturers. The revenues of the organizations represented in the survey varied across the spectrum from less than $1 million to greater than $1 billion.
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